Return and Refund Policy for iPhone Case Spot
At iPhone Case Spot, we value your satisfaction with our shockproof cases for iPhone 15, 14, 13, and 12 series. Please read our straightforward return and refund policy to ensure a hassle-free experience.
30-Day Satisfaction Guarantee:
We offer a 30-day satisfaction guarantee on all our shockproof cases. If you're not completely satisfied with your purchase, you have 30 days from the date of delivery to return the item for a full refund.
Easy Returns Process:
Returning a product is simple. Just contact our customer support team at sales@iphonecasespot.com within 30 days of receiving your order. We will guide you through the return process and provide you with a return shipping label.
Refund Criteria:
To be eligible for a refund, the returned item must be in its original packaging, unused, and in the same condition as when you received it. Once we receive and inspect the returned item, we will process your refund within 3 business days.
Exchanges:
If you received a defective or damaged product, we will happily exchange it for a new one. Contact our customer support team at sales@iphonecasespot.com with your order number and photos of the issue, and we will assist you promptly.
Non-Refundable Items:
Customized or personalized items are non-refundable. Make sure to double-check your order before finalizing it.
Shipping Costs:
Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us:
If you have any questions or concerns about our return and refund policy, please reach out to our customer support team at sales@iphonecasespot.com. We're here to assist you!